"World's Largest
Selection of Prowler Products!"
Return
Policy
Hot Car Accessories,
Inc.
Our stores:
TheProwlerStore.com,
TheViperStore.com,
NewChallengerStore.com, TheCrossfireStore.com
We want you to
be satisfied with your new purchase. Therefore,
if you are not satisfied with your product - most items are
returnable with a 15% Restock / Return Fee.
For example if you paid $100.00 for a returnable product you
would be refunded $85.00. Original shipping and handling is not
refundable.
Some items may have a higher restock fee based on the
manufacturers rules. Special order items are not refundable.
Each items return fee is posted under the "Add to Cart" button.
Conditions for return:
Items that are returnable have a 30 day return policy.
It is the customers responsibility to return the items in new
condition - we recommend UPS. Items must be insured by
the sender in case they are lost or damaged in shipping back to
us.
Returned items must be in new, undamaged and unused condition.
All original packing must be with item.
Items that came with film over them to protect the metal finish
- must
still have the film attached.
Items with double sided tape must have NOT had the red film over
the tape removed.
Cancellation of Order:
We try and accommodate the wishes of our customers. Items that
are refundable may be cancelled at anytime before they ship
out.
Non-Refundable or custom items are not refundable even on
cancellation as we order and pay the manufacturer for the
product once you order.
Damaged items
We are happy to work with you on any damaged items.
Items that are arrived damaged or broken must be reported within
2 business days.
The customer is responsible for keeping all the original packing
and box(es). Without the original boxes we are not able to
file a claim with the shipper and no compensation can be given
to the customer.
We will ask for photos of the box and the item to file a shipping
claim, the buyer is responsible for providing those to us.
Refunds:
Refunds will normally be issued within seven business days upon returns
arrival, inspection and approval. Refunds will be issued back
in the same manner they came to us.
PayPal purchases will be issued back through PayPal, which will
then refund your credit card company or bank account. Credit
card purchases will be issued back to the bank card account.
Special Order Item
Returns:
Special order items are generally NOT refundable. However, we
do post next to each item on our website the return rate and
conditions for each item.
Items returned after 30 days of sale date or in NOT new condition
will not be processed. Customer is responsible for paying the
shipping back to them.
Return item to this address:
Hot Car Accessories
TheProwlerStore.com
Attn: Returns
13721 Linden Dr.
Spring Hill, FL 34609
If you have any questions please feel free to call us directly
at 352 688 8160 M-F EST
or email us at
support@HotCarAccessories.com
Please have ready or include in your email the name the order is under, your address and your phone number with voice mail and the best time to reach you.
Thank you so much. We truly hope you love your items!
From our Team to you - All the Very Best!
TheProwlerStore.com is a Hot Car Accessories, Inc. site
Copyright 2005 - 2024
Not affiliated with
Chrysler Corporation
or it's divisions.
